Refund policy

Return & Refund Policy

We accept returns or replacements only for damaged, misprinted, or defective items. We don’t offer refunds or exchanges for buyer’s remorse or wrong size orders by default.

Report any damaged, misprinted, or defective item within 30 days after the product is delivered. If the package is lost in transit, report within 30 days after the estimated delivery date.

To start a claim, contact us at yourteam@myplaytimetees.com with your order number, description of the issue, and clear photos of the item and the packaging.

• Returns are handled through our fulfillment partner. Don’t send items back before contacting us—unauthorized returns may be declined.
• We’ll share the correct return address and RMA details after approving your request. Returns sent to the wrong address can’t be processed.

Beauty Products — Final Sale

For the health and safety of our customers, beauty products (including skincare, haircare, and cosmetics) cannot be returned or exchanged once purchased, unless the item arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery with photos and we'll make it right.